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Worldwide shipping! Order Mon-Fri before 15.30 - shipped today! Free U.K shipping as of £59
Worldwide shipping! Order Mon-Fri before 15.30 - shipped today! Free U.K shipping as of £59

Nogga FAQ

Shipping and returns

If all items in your order are in stock and you place your order before 15.30 then we will ship your order the same day! 

We will ship everything as fast as possible, with a maximum waiting time of 10 business days. If you wish to know the exact shipping date, please contact us. If you urgently require the ordered product, then please let us know and we will do everything we can to accommodate your request. 

We will ship the entire order in one go once all the items are in stock. 

We will not partially ship your order unless we indicate otherwise.

Unfortunately it can happen that during shipping some items are damaged. We sincerely apologise for this, please accept the package and send us a photo of the damage.

We will replace the damaged items for free. 

You have the right to cancel your order up to 14 days after receiving it, you can cancel the order without providing a reason. After cancelling your order you have another 14 days in which to return the cancelled items to us. We will refund the amount due including the shipping costs. Only the cost of returning the items to us is payable by you. The cost of returning the items is 6.25 euros per packet. If you wish to return the items, then you must return all items in their original packages. If the items have been visually used or damaged then the right to a refund will be waived. If you wish to return the items please get in touch using our contact form. Once we receive the items, we will process the refund within 14 business days. 

Please use our return portal to return the items. 

 

 

Free U.K shipping on all orders over £59!

U.K orders under £59: £9.99 | Europe: £22.50 | Rest of world: £29.99

Professional pricing and discounts

Absolutely! Our professional network is extensive and enjoys great discounts with Nogga. 

To enjoy the benefits of using Nogga in your grooming salon, get in touch using our contact form and please also provide us with your VAT number. 

 

Yes! For more information please get in touch using our contact form

We are very happy to hear that you want to resell products that provide our pets with the right care. 

For more information please get in touch using our contact form

Yes! As a responsible breeder, the wellbeing of your pets is very important to you and Nogga would like to help. That’s why we’d like to invite you to join the Nogga Breeder Discount programme. As a member, you’ll receive an 8% discount on all orders with a total value of £75 and over.

How do you become a member?

Please send the following information via our contact form. 

  • Name of kennel / cattery
  • Breed(s)
  • Number of litters per year

 

After Registration

  • After your registration has been reviewed, you’ll receive an email confirming your membership in the Nogga Breeder Discount programme.
  • When you make your next purchase at Nogga, login using the email address and password that you entered in your Breeder Discount programme registration form. Your personal data will automatically appear for each order - there's no need to re-enter it.
  • For technical reasons, the Breeder Discount programme is linked only to the email address used for registration. Unfortunately, it is not possible to credit you with a discount retrospectively.
  • The 8% Breeder Discount will be applied automatically to all orders with a total value of £75 and over.
  • Please note that you cannot combine any other coupons or discounts with the Breeder Discount programme. 
  • The Breeder Discount cannot be used on accessories or Ozone products.

Payments

iDeal, Bancontact, VISA, MasterCard, PayPal, ApplePay, Klarna (Pay Later), Sofort, PaySafeCard, AMEX, Dankort, GiroPay

1. Add all items you want to order to your shopping cart
2. View your shopping cart when you're done
3. Accept the terms and conditions
4. Click on "Checkout"
5a. On desktops you will find the option to add your discount code on the right.
5b. On a mobile device, select "Show order summary" to easily add your discount code
6. Enter and apply your code
7. Have fun with your purchase!

All professional discounts are automatically applied once you log in. The discounts are only visible on the product pages themselves and when checking out. The discount does not appear on the collection pages. 

 

Of course! We use Klarna to facilitate this.

Using Nogga

We recommend to start using the DermaBaby Set as of 4 weeks old. 

You can wash your pet as often as you want to with Nogga. We recommend as a general guideline to wash your pet every 3-6 weeks. 

Ask Noggi! Our personal product advisor will happily assist you.

On the side of the product we have printed a PAO symbol (Period After Opening), this symbol refers to the useful lifetime our product has after being opened for the first time. For example, an icon printed “12M” means that the product will work as it is intended for one year after you've opened it for the first time.

Products which have been mixed/diluted with water, must be used within 2 days. 

1. Get your pet wet using lukewarm water, approx. 37°C
2. We recommend using the shampoos pure, for extra furry pets you can dilute the shampoo with water to maximum 1:4. 
3. Thoroughly rinse the shampoo
4. Mix the balsam with warm water, this is important to ensure the balsam gets to the skin. Mix 20 gr of balsam to every 100 ml of water. Apply this mix to the coat. 
5. Brush in using our MaxiPin brush. This ensures that the balsam is spread evenly over the skin and coat making a world of difference to the end result! 
6. Rinse thoroughly. 
7. Remove excess water with our microfibre towel
7. Spray a fine layer of Biphasic spray over the coat to protect it from being damaged. 
8. Dry your pet thoroughly using an appropriate hair dryer.

The above instructions will also be provided with your products.  

Yes.

For example, Sugar Mask (formulated especially for long coats) can be used on double coated pets that need extra hydration, or who want a moisturizing mask that doesn't need to be rinsed.

If you have any questions about additional care products for your pet, please contact us!

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.